RETURNS & EXCHANGE
We really hope you love every iCatchy purchase you make! However if you decide to return an item you can do this within 14 days after receiving your order. Below the requirements for returning/exchanging items:
REQUIREMENTS FOR RETURNING OR EXCHANGING ITEMS
Items must be returned within fourteen (14) days after receiving your order.
Items must be received unused (without the smell of perfume), not in damaged or worn condition;
Tights, socks, pierced jewelry, underwear, swimsuites, (for hygiene reasons) and final sale items cannot be returned or exchanged
Items must be returned with all of the barcode tags intact. Your items should be in their original packaging.
HOW TO RETURN AN ITEM
Returning products is easy:
Send an email to firstname.lastname@example.org following particulars: Return or exchange; if you want to exchange an article mentioned in the email to which article you want to exchange it.
If you do not pay the correct amount of shipping fee, the package will not arrive at iCatchy and we can not give you a refund about the returned items.
Please note, we aim refund, minus the shipping costs, within 14 days of our receipt of the returned product. Refunds will be credited to your original bank account.
RETURN SHIPPING FEE
In general, you are responsible for the shipping fee of items you return.
INSURANCE (RETURNS & EXCHANGE)
iCatchy wants to point out that the returned item(s) is/are your responsibility until we receive the parcel (undamaged). Therefore we recommend you to send the parcel using a delivery service that insures you for the value of the goods.