I HAVEN’T RECEIVED AN ORDER OR SHIPPINGCONFIRMATION?
If you haven’t received any email updates about your order, it’s likely they were marked as spam. Some email providers may mark our emails as spam. Check your spam folder for the order confirmation. If you still haven’t receive a confirmation then maybe there went something wrong when you entered your account. Check into your account if your e-mail address was entered correctly. When this is also not the case, please immediately contact us at iCatchy: firstname.lastname@example.org or call the number 0031-624237682. You will not receive a shipping confirmation when you place an order.
DURING CHECKOUT IT SAYS ‘NL SHIPPING FEE €0’. IS THIS CORRECT?
Yes this is correct. We offer our clients living in the Netherlands the service ‘free shipping’.
THE PRODUCT I WANT IS SOLD OUT, WILL IT COME BACK ON iCATCHY.NL?
When a product is sold out, it may come back in stock. However, we can’t promise it. Keep updated with our website & social media and never miss your favorite must-have again!
CAN I RESERVE A PRODUCT?
No, unfortunately this is not possible. Due to the great interest in our products, you can’t reserve a product.
HOW DO I PLACE AN ORDER?
Order at icatchy.nl is quite simple.
Start shopping by selecting the product. Place your product in your bag by clicking the “add to your bag” button. The product is now placed in your bag. Finished shopping and you want to checkout? Click on the “my bag” button (this can be found at the top right of the website). Follow all steps in order to checkout. You’ll get 1 (one) orderconfirmation in your e-mail when you have placed your order. Please note: sometimes our e-mails will be marked as spam. Check your spam folder for the order confirmation. When payment failed and icatchy.com didn’t received payment for the order we will cancel your order.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
iCatchy.nl will send your order within two business days by PostNL.
WHAT ARE THE SHIPPING COSTS?
The shipping fee for customers living in the Netherlands are free! That’s good news! For customers living abroad we charge minimal cost.
HAVE PLACE AN ORDER AT ICATCHY.NL BUT I STILL DIDN’T RECEIVE THE PACKAGE?
If you haven’t received the package simply look back at your order by logging into your account at icatchy.nl. Then go to my account – my orders. Make sure you have entered the correct address. If this is correct, then take a look in your mailbox. When you weren’t home the courier of PostNL delivers a ‘not at home’ message or delivers the package to one one of your neighbors. Should this also not be the case, please contact us by phone 0031 624237682 or email to email@example.com
HOW CAN I PAY ON YOUR SITE?
You can pay safely using any of the following: iDeal and PayPal.
HOW DO I RETURN AN ITEM?
Detailed information about the return or exchange of a product can be found on our RETURNS page.
I RETURNED MY ORDER, BUT HAVE NOT RECEIVED MONEY BACK?
When you return a product with PostNL, it will take 4-5 business days before it is processed. Once we have received your returned product, you will receive within 14 (fourteen) days money back into your account. Note: usually refund find place within 7 days, however, we can not guarantee this.